Customer Charters

We are committed to making our services more accessible to all members of the community and providing a high quality service to our customers.

Our promise to you is that we will provide our services to the best of our ability at all times.

We will:

• Put the customer first
• Be helpful, friendly, attentive and professional
• Ensure that every customer receives individual and courteous attention
• Ensure that we provide high quality services that give value for money
• Consult with customers and adapt our systems and procedures wherever possible to meet your needs