We can tell you more about our aims as a service provider, what you can expect from us, and how to contact us.
Read the attached document to find out about the standard of service you can expect from us and our performance.
We aim to process changes in circumstances and new claims in an average of 13 days for 2009/2010
In May 2009 we processed changes in circumstances and new claims in an average of 11.8 days and we are averaging for the year 2009/2010 10.64 days
Contact us
The attached document will explain how to contact us so that you can:
- Ask for advice on claiming or about your claim
- Make an appointment to see us
- Tell us about a change
Read the Compliments and Complaints document for details on how to:
- Make an appeal
- Make a complaint
- Pay us a compliment
