Translation and interpretation facilities are available upon request. The Council uses a company called EITI to provide a telephone interpretation service and to translate documents into other languages.

Telephone interpreting
Conference calls can be arranged to involve an interpreter where a telephone conversation between a Council officer and a customer needs to be interpreted. Telephone interpreting can also be used to assist face-to-face interviews between Council staff and customers.

Text translation
Documents or leaflets can be translated into another language upon request. 3-5 working days should be allowed for a document to be translated.