Lincs Building Consultancy

Customer Care Questionnaire

Please only complete this survey if you have used Building Control in the last 12 months.

Please Note: The questions specifically relate to Lincs Building Consultancy and does not relate to Development Control or Planning.

1	What aspects of the Building Control Service have you come into contact with?
		Plans Examination		Site Inspections		Pre-Consultation

2	How often do you submit Building Regulation applications to Lincs Building Consultancy?
		Occasionally		Quarterly		Monthly		Weekly

3	Did you find the Building Regulation application forms simple to use?
		Yes		No

4	How would you describe the quality of service?
		Very Good		Good		Satisfactory		Poor		Very Poor

5	If you are a regular user of the service, has the quality of service over the last year
		Improved		No Change		Declined

6	Have you considered submitting your application online via our website?
		Yes		No

7	How would you rate the following aspects of the service?
		Very Good		Good		Satisfactory		Poor		Very Poor		Not Applicable
	Advice given prior to application
	Availability of staff
	Attitude of staff
	No. of inspections carried out
	Quality of site inspection
	Speed of response time to site visits
	Quality and speed of plan checking
	Local Knowledge and experience
	Quality of information provided (Guidance notes etc.)
	Contacting officers
	Value for money
	If you had to make a complaint how did you find the complaint process?
	If you have submitted an application online how did you rate it?

8	When dealing with Building Control Staff do you find them:
		Helpful		Efficient		Punctual
		Fair		Flexible		Practical
		Knowledgeable		Difficult		Officious
		Unapproachable

9	Are you partnered under the Local Authority Building Control partnering scheme with Lincs Building Consultancy?
		Yes		No

10	If you are partnered are you receiving the benefits you expected?
		Yes		No

11	Have you ever attended any of the technical seminars or workshops provided by Lincs Building Consultancy?
		Yes		No

12	If you have any other comments regarding the service you received or required any additional information then please write below.

Thank you for taking time to complete this questionnaire.  All information provided would be kept in the strictest confidence.  If you require any assistance or would like a personal response to any of your comments then please contact the Director of Lincs Building Consultancy by Telephone on 01507 329545 or via email:- garry.winterton@lincsbc.gov.uk

13	This provision of information is optional.
	Name:
	Address:
	Telephone Number: