Planning Service

The Planning Team are committed to offering the most up to date and customer driven approach in providing the service.  Part of our continuing development is to obtain feedback from our customers, as part of that process I would ask you to take a few moments to complete this questionnaire.

1	Are you:
	An Applicant		An Agent		A Neighbour		A Consultee

2	How often do you contact the Planning Section?
	Occassionally		Quarterly		Monthly		Weekly

3	How would you describe the quality of service?
	Very Good		Good		Satisfactory		Poor		Very Poor

4	If you are a regular user of the service, has the quality of the service improved over the last year?
		Improved		Stayed the Same		Declined

5	Did you submit the application / comments via our website?
		Yes		No

6	How would you rate the following aspects of service?
		Very Good		Good		Satisfactory		Poor		Very Poor		N/A
	Advice given prior to application
	Duty Officer
	Availability of staff
	Quality and speed of plan check
	Response time to dealing with enquiries
	Value for money
	Quality of information provided (guidance notes / content of letters)

7	If you had to make a complaint how did you find the process?
	Very Good		Good		Satisfactory		Poor		Very Poor

8	If you submitted an application or comments online, how did you rate it?
	Very Good		Good		Satisfactory		Poor		Very Poor

9	Setting aside whether the application was successful or not do you feel that you were treated fairly and that your viewpoint was listened to?
		Yes		No

10	When dealing with the planning staff did you find them?
		Helpful		Practical
		Efficient		Knowledgeable
		Punctual		Difficult
		Fair		Unwilling to help
		Flexible		Unapproachable

11	If you have any comments or suggestions for improvement you would like to make regarding the service you received or require any additional information, please detail in the box below:

12	Thank you for taking the time to complete this questionnaire.  The following question is optional but if you require a response to any of your comments at Q11 above, please give the following details:
	Name
	Application No / Location
	Address including Postcode

About You

Listed below you will find some questions relating to you, you can just answer some of the questions if you prefer but your answers will enable us to better understand our customers. All data provided will remain confidential and will only be used for the purpose of service improvement and will be processed in accordance with relevant legislation, in particular the Data Protection Act 1998.

13	Are you:
		Male		Female		Transgender

14

What was your age at your last birthday?

15	Do you consider yourself to have a disability?
		Yes		No

16	If 'Yes', please tick any of the following boxes that apply to you:
		Visual Impairment		Physical Impairment
		Hearing Impairment		Mental Impairment
		Learning Disability

17	What is your sexual orientation?
		Heterosexual		Bisexual		Gay		Lesbian

18	What is your religion?
		Christian		Hindu
		Sikh		Buddhist
		Muslim		No Religion
		Jewish		Other

Please specify 'Other'

19	To which of these groups do you consider you belong to?
		White British		White and Black Caribbean
		White Irish		White and Black African
		White Polish		White and Asian
		White Portuguese		Any other mixed background
		White Lithuanian		Black or Black British
		Any other White background		Caribbean
		Asian or Asian British		African
		Indian		Any other Black background
		Pakistani		Other ethnic Group
		Bangladeshi		Romany Gypsy
		Other Asian		Irish Traveller
		Chinese

Please specify 'Other' background