Environmental Protection Complaints

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East Lindsey District Council

A-Z of Council Services:

Environmental Protection

Environmental Protection Complaints
The Council will investigate and advise on Environmental issues within their remit, affecting the health and well being of residents, visitors and persons at work places within their area.

Who is Eligible for the Service? Details of the Service When and Where is the Service Available? Restrictions on the Service Costs	Contact Details Other Related Services What to do Next Steps in the Service Delivery
Who is Eligible for the Service?
The service is for the benefit of everyone. Service requests will be accepted from persons who wish to remain anonymous but the service requester should be made aware that in such circumstances the Officer may make judgement as to the authenticity of the nature of the complaint and will not engage in subsequent dialogue concerning the findings of an investigation. It is sometimes impossible to investigate an anonymous service request as the Officer has to be able to prove that a nuisance is being caused to an individual.
Details of the Service
This service is for complaints or advice requested in relation to:- Noise (construction) Noise (domestic) Noise (commercial) Odour (domestic) Odour (commercial) Caravan Site licensing Caravan fitness Drainage (land) Drainage (watercourses) Drainage (foul) First Time Rural Sewerage Smoke (commercial) Smoke (domestic) Contaminated land Accumulations of rubbish Insect/vermin infestations Air quality Prescribed processes Funeral arrangements for persons without means/family Exhumations Statutory nuisance (including premises, smoke, fumes or gases, dust, steam, smell or other effluvia, accumulations or deposits, animals, noise, watercourses.) We will endeavour to make an initial response (e.g. telephone call / letter / visit / e-mail etc) to a complaint within 3 working days. Time of completion of an investigation will be dependent upon the complexity of the matters raised, but we will contact the complainant to indicate findings where full name and address details have been provided.
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When & Where is the Service Available
This service is available as follows: Monday to Thursday - 09.00 – 17.00 Friday - 09.00 – 16.45 This service can be applied for in the following ways:- by visiting Council offices by visiting an area office by calling the Customer Service Centre by posting or faxing a letter of complaint
Restrictions on the Service
Whilst this service is restricted to issues or advice in respect of matters described in "Details" above, please be advised that the Officers are best placed to resolve issues of allocation. You are therefore welcome to record details of all complaints after advising the complainant that the Council may not be the investigating Authority, but will make initial enquires on the complainants behalf.
Costs
This service is free of charge, save that where a complainant subsequently wishes to instigate civil proceedings in respect of issues investigated by the Council, then there may be a charge for the preparation and issue of a factual statement and/or copies of documents.
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Contact Details
To Find out more about this service, make enquiries about obtaining the service, or to make a complaint, please contact Customer Services: Tel: 01507 601111 E-mail: customerservices@e-lindsey.gov.uk
This Service is delivered by:
The Environmental Protection Section
This Service is monitored by:
The Head of Environmental Health and Housing
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Other Related Services
Consultations – planning/public entertainments licences Education – noise action day
What to do next

Steps in the Service Delivery
We will endeavour to make an initial response to the complaint within 3 working days. This usually takes the form of a telephone call, letter, visit, e-mail, or a combination of these responses. Completion of an investigation by an Officer will be dependent upon the complexity of the matters raised. It is normal practice for an Officer to contact the complainant to indicate the findings where full name and address details have been provided.
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