Complaints made about food premises of food stuffs can result in this authority taking formal proceedings against the business if subsequently found to be at fault. It is vital that accurate information is recorded and that the details are passed through promptly and checks made to ensure they have been received.
Complaints and similar service requests can be made and should be accepted from any one. If the complainant wishes to remain anonymous they should be advised that response may not be as rapid or as thorough.
Contact the Customer Services Team to make complaint
Obtain details address from customer
Enter on to system
Pass through to food safety
Check that complaint has been received by the appropriate person
It is not possible to give a time within which all food complaints will be dealt with. This is due to the often complex nature of their investigation. However a first response will be made within five days.
