Coronavirus

This page contains links to the latest advice on Coronavirus. We'll also keep it up-to-date with details of any disruption to our services.

Information and Support for Businesses  Apply for a Business Grant


Useful Links and Information:

  • NHS: Coronavirus Health Information and Advice

  • Government: Latest advice and guidance

  • NHS: Self isolation advice

  • Travel Advice

  • Icon for pdf Safe Shopping Guidance [751.36KB]

  • Coronavirus - Government response

  • Money Advice Service - Coronavirus - what it means for you?

  • If you have a medical condition or are extremely vulnerable to coronavirus and have online access, you can register for help here: https://www.gov.uk/coronavirus-extremely-vulnerable

  • Lincolnshire County Council: Coronavirus support and services

  • Coronavirus and claiming benefits - latest updates from the Department of Work and Pensions for those claiming benefits.

  • Helping out: all Lincolnshire councils, community groups and volunteers are working together to ensure everyone in the community has a local point of contact and support if they are self-isolating and in need. If you want to help in your local area, email  CEC_CVC@lincoln.fire-uk.org to volunteer. You can also register to become a Red Cross Community Reserve Volunteer.

  • Council Tax rebate

    In line with government guidance we will award recipients of working age local Council Tax Support (CTS) during 2020/21 with a further reduction of up to £150.  This will be applied automatically, and Council Tax payers will be sent a revised bill. In the meantime if you are experiencing difficulties paying, you can contact our Council Tax team on 01507 601111, who will discuss how they might be able to help.

  • Caravan Park Closures - Preventing Homelessness

    The Government has issued restrictions on all non-essential travel and has insisted that people  return to their primary residence. It is positive that the advice has prompted many people to return home. Following further Government guidance, Caravan Parks must now close and remain closed for commercial uses. We are aware that as a result of this there are some households that do not have anywhere else to go. Our priority is to ensure that those households are not displaced or made homeless in the midst of this crisis.

    Government guidance confirms that businesses and premises which must now shut and must remain closed including caravan parks/sites for commercial uses, except; 'Where people live permanently in caravan parks or are staying in caravan parks as interim abodes where their primary residence is not available, they may continue to do so'.  So whilst we are faced with the Coronavirus situation we are actively supporting affected households and are expecting caravan parks to allow those households who have nowhere else to go, to remain on site. 

  • Preventing Homelessness

    Due to COVID-19 additional measures are currently in force to ensure that accommodation is made available to any person at risk of, or found to be sleeping rough. Our teams always work tirelessly to ensure that we prevent homelessness wherever possible and at present we are not aware of anybody sleeping rough across the East Lindsey District.

    If you are aware of anybody who is sleeping rough, we are asking you to let us know so that we can help.Please contact the Homelessness Team by calling 01507 601111 or emailing HomelessTeam@e-lindsey.gov.uk. If your telephone call is outside of office hours it will still get to our Homelessness Team, but will get to us via our out of hours service (hosted by Boston Borough Council).

  • Update from Platform Housing Group: Icon for pdf Our parnters at Platform Housing Group have provided an update on what they are doing to support customers during this difficult time [444.58KB].


Service Disruption:

Community Access Points

Community Access Points in East Lindsey have closed .  We have moved the Access Point teams into our Call Centre to help deal with the increased number of calls from residents and businesses requiring our services.  Should you require access to our services please use this website or call 01507 601111.

Meetings

We have postponed or cancelled all Council meetings.  You can view our meeting calendar here.

Parking

Parking charges at all our car parks have been temporarily suspended.  This decision forms part of increased measures to restrict the spread of Coronavirus and follows the closure of our foreshore visitor car parks until further notice. It is also hoped the suspension of charging supports those town centre businesses that are permitted to be open to sell essential items. Parking Permit holders will be given an extension to their existing Permit or if it expires during this period they will be offer the additional time when the car parks re-open.

Public Toilets

We have now closed all the public toilets that we operate. 

Markets

Our markets have been suspended for the duration of the Coronavirus outbreak. A number of our food traders have begun offering home deliveries and we've compiled a list of their details.

Play Parks

Our play parks are now closed.

Planning

The Government has signalled that, when the current crisis subsides, the development industry will have a vital role in kick starting the economy and boosting demand. Therefore, the Government is urging local planning authorities to put arrangements in place that keep them open for business. We agree wholeheartedly with that policy. Therefore, we will be pleased to continue receiving, processing and determining applications as quickly as possible.

If planning applications are submitted electronically and through the Planning Portal that will help us validate and acknowledge them quickly. Our website has details of how you can  do this: www.e-lindsey.gov.uk/MakingAnApplication. Paper planning applications will also continue to be dealt with, although, as I'm sure you will appreciate, this process is more complicated and potentially a little slower than usual. Our officers remain available to help and can be reached on direct dial telephone numbers using the Key Contacts page on our website (https://www.e-lindsey.gov.uk/Planning) and general enquires continue to be dealt with during normal office hours on: 01507 613175 / 613176.

Although Tedder Hall is closed to visitors, the individual case officers that you are dealing with continue to be accessible on their normal email addresses. Site visits are continuing where there is no risk to the public or our officers, but site meetings with householders and agents will not take place. We are seeking to reduce the need for site notices, to reduce both officer time on sites and the necessary administration behind their preparation. Senior officers have been granted special powers to make decisions following the need to cancel Planning Committee meetings; this will help us keep on top of decision-making.

The message we want you to hear loud and clear is that we will continue to do our best to promote sustainable development and economic growth in East Lindsey despite the difficulties we all face tackling Covid-19.

Planning Enforcement  

We are doing our best to still provide service continuity throughout this challenging time. However, it may not be possible to meet the timescales as specified in our Service Standards. We apologise for this and any inconvenience this may cause.

Housing Standards

Officers will try to establish the facts by discussions over the phone or by email rather than by face to face contact or the need to visit your home. We are aware that in some cases this may not be possible. All complaints will be actioned, however they may take longer than normal to resolve.

Caravan site licensing applications, inspections and complaints  

Applications received for a site licence or an amendment are still being processed.  Annual inspections may be delayed. Complaints received will be actioned and Officers will try to establish the facts by discussions over the phone or by email rather than by face to face contact or the need to visit your home. We are aware that in some cases this may not be possible. All correspondence will be actioned, however it may take longer than normal to resolve.

Scrap Metal Licensing applications and complaints

Site inspections may be delayed. Applications received will still be processed. Complaints received will be actioned and Officers will try to establish the facts by discussions over the phone or by email rather than by face to face contact. We are aware that in some cases this may not be possible. Given the above, it may take longer than normal to resolve during this time.

Fly-tipping, littering and dog fouling complaints

Complaints received will be actioned and Officers we will try to establish the facts by discussions over the phone or by email rather than by face to face contact. All Incidents will be passed to the Neighbourhoods Team for the land to be cleared of fly-tipping and dog fouling. Please note this does not apply to private land. Littering offences will still be investigated. It may take longer than normal to resolve incidents and complaints received.


Other useful information

Data Protection

Further sharing of personal data may be necessary in order to plan for the current crisis and to protect the vulnerable. Please see more information on our main Privacy Statement: https://www.e-lindsey.gov.uk/privacy

Requests for personal data or under Freedom of Information may be delayed at this time.

Ageing Better in East Lindsey

ConnecTED

Many organisations are redesigning their services to connect with and support people who may be self-isolating in the coming months. Anyone living in East Lindsey over the age of 50 can contact the 'ConnecTED' Service during this time. As one of our key partners the ConnecTED service is offering telephone befriending services alongside a range of virtual activities.
For more information and details on how to contact the TED team please click here

Scams

Whilst there are lots of people and groups who are doing amazing work in local communities, we need to be aware that there are people who will use the current situation to exploit others for their own benefit.

Scams can come in the form of people knocking on your door, fraudulent emails, phone calls, text messages or posts via social media. Fraudsters will attempt to get recipients to disclose personal or financial information or click on links that may contain malware - which then will be used for their own fraudulent purposes. If you receive any such fraudulent contact please report via:

For info see https://takefive-stopfraud.org.uk/ and https://www.friendsagainstscams.org.uk /

A key message to remember is Take Five - STOP - CHALLENGE - PROTECT

  • Stop: Take a moment to stop and think before parting with your money or information could keep you safe
  • Challenge: could it be fake? It's ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
  • Protect: Contact your bank immediately if you think you've fallen for a scam and report it to Action Fraud

Government has announced guidance and funding for businesses in the light of the Coronavirus outbreak. We are committed to providing businesses across East Lindsey with clear, helpful and up-to-date information and will keep this page updated with information from the government and our colleagues at Business Lincolnshire and the Local Enterprise Partnership.
Application information for the Small Business Grant Fund and the Retail, Hospitality and Leisure Grant Fund.