Accessibility Statement

This statement covers the East Lindsey District Council website.

Web accessibility means a website should be able to be used by anyone. We aim to provide a website that is beneficial and meets the needs of our citizens, allowing anyone to safely and comfortably use our website and access council services online.

Accessibility Regulations

As a local authority, we are required to provide websites and mobile applications that are easy to use and comply with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, which includes people who use:

  • assistive technology, such as screen readers and speech recognition software
  • browser customisations, such as magnifying websites by zooming in or changing colour schemes.

This accessibility statement will be updated regularly, to be transparent with our progress with web accessibility and to ensure the information we provide is accurate. 

This statement was prepared in September 2020 and was last updated on September 22, 2020.

Website Accessibility Testing

Our website is currently being assessed by Shaw Trust Accessibility Services to test its compliance with the Web Content Accessibility Guidelines 2.1 (WCAG 2.1), on levels A and AA. The report from the digital accessibility assessment of our website was received on September 9, 2020. 

Continuous testing is being handled in-house by our Communications Team and the Public Sector Partnership Services Web Team, through the use of an automated tool known as Silktide. This is in addition to utilising the manual skills and experience of staff within the teams.

Accessibility of Our Website

Our website is designed to be used by as many people as possible. The text on this website should be clear and easy to understand. You can also zoom-in up to 300%.

Non-Accessible Areas of Our Website

Some areas of our website are not currently fully accessible, such as:

  • colour scheme contrasts
  • incorrect heading elements on pages
  • PDF and Word documents
  • pages and attachments are not written in clear, plain English
  • some videos don't have transcripts or visible captions/subtitles
  • some tables don't have row or column headings
  • some images don't have alternative text
  • links aren't easily identifiable
  • focus highlighting for keyboard users is missing in places.

Request Accessible Content

If you need any information provided on this website in an alternative format that suits your needs, please email our Communications Team to make your accessible content request.

Report an Accessibility Problem

We welcome any suggestions you may have to improve the accessibility of our website. If you experience any accessibility problems that aren't mentioned on this page or if you think any part of this website doesn't meet the accessibility requirements, please let us know. Email our Communications Team to report an accessibility problem.

Accessibility Enforcement

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you contact us about an accessibility problem and aren't satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) in the following ways:

Disproportionate Burden

Utilising the outcomes of the audit conducted by the Shaw Trust and continuous automated audit via Silktide, we will actively publish any accessibility issues that arise where we may assess such issues as a disproportionate burden. Any such issues will be fully evaluated and published publicly as part of this statement.

Technical Details About Our Website

We are committed to ensuring our website is accessible by complying with:

We are currently only partially compliant with these regulations and are actively working to achieve the standards required. All current non-compliant accessibility issues are noted below, including details of how we intend to correct them.

Text Content, Page Titles and Headings

All written content on the website is undergoing a revamp to ensure it meets the standards required under the accessibility regulations and aligns to our corporate style guidelines. This work aims to be completed by April 2021 and will be continually assessed thereafter.

Images

Images used on the website will have text alternatives added or reviewed where necessary to serve their equivalent purpose. This work will be completed by April 2021 and will be continually assessed thereafter.

Video

All pre-recorded videos produced by the council since September 23, 2018 may not have subtitles, captions or transcripts, as they are not required to do so under the accessibility regulations.

Any pre-recorded video produced by the council from September 23, 2020 will include captions and transcripts.

Live Video

Any live videos produced by the council will not have captions or a transcript, as these are exempt from the accessibility regulations.

Tables

Data tables will be reworked to include row or column headings. This work will be completed by April 2021 and will be continually assessed thereafter.

Our legacy online forms system uses tables for layout purposes. This system is being phased out over the coming months. In the meantime, forms served by this legacy system will have their layout tables marked up to indicate their role as presentation only, for the purposes of screen reader users. This work will be completed by April 2021.

Links

Some links aren't clear in contrast to standard text. As such, the design of hyperlinks will be updated. This work will be completed by April 2021.

A number of empty links have been identified throughout the website. These will be removed and appropriate guidance put in place to ensure empty links do not reoccur. This work will be completed by April 2021 and will be continually assessed thereafter.

Links without sufficient descriptive text exist on the website, making it harder for screen reader users to navigate the site. Work to amend any such link text will be completed by April 2021 and will be continually assessed thereafter.

When adjacent links go to the same location (such as a linked image and an adjacent linked page name that go to the same page) this results in additional navigation and repetition for keyboard and screen reader users. Work to address any such link duplication across our site will be completed by April 2021 and will be continually assessed thereafter.

Colours

A small number of colour contrast issues are present on our website. Work to address these issues will be completed by April 2021 and will be continually assessed thereafter.

PDFs and Other Documents

PDFs and documents published since September 23, 2018 are being reviewed and will be:

  • removed and recreated as standard HTML web page content, or
  • removed and recreated as accessible PDFs/documents, or
  • may be assessed and fall within 'disproportionate burden'.

This work aims to be completed by April 2021.

Any PDF or document that was published prior to September 23, 2018 will not be reviewed and as such, may not meet the accessibility standards.

Navigation

One of the first interactive items on a web page should be a link to the beginning of the main content, bypassing blocks of material that are repeated on multiple web pages. Work to provide this mechanism will be completed by April 2021.

Some sections of our website are easily accessible for a mouse user, but this is not the case for keyboard only users. Work to address difficulties for keyboard users will be completed by April 2021.

Forms

All form fields need to be labelled clearly for screen reader users. Work to ensure this requirement will be completed by April 2021.

Errors with form submission should not rely solely on visual cues. Work to ensure this requirement will be completed by April 2021.

Forms using the same IDs on the same page will be amended to remove duplication. Duplicate ID errors are known to cause problems for assistive technologies when they are trying to interact with content. Work to ensure this requirement will be completed by April 2021.

Fieldsets

Fieldsets should be used correctly on forms, where required, for grouping form fields. Where fieldsets are used, legends to describe the fieldset function should be provided. Work to ensure this requirement will be completed by April 2021.

Frames

When a screen reader user hears a list of frames on a page, the user needs to know the purpose of each one. Descriptive titles of all frames used on our website to present videos and maps need to be added. This work will be completed by April 2021 and will be continually assessed thereafter.

HTML Mark-up Errors

Mark-up errors such as 'missing end tags' mean screen readers may skip important content. Use of automated tools will capture errors in order for them to be corrected. This work will be completed by April 2021 and will be continually assessed thereafter.

Links to Documents

Links to any documents that are not web pages (for example, PDF documents) should indicate their document type within the link itself and they should open in a new window. Work to achieve this will be completed by April 2021 and will be continually assessed thereafter.