Service Disruption

Community Access Points

Community Access Points in East Lindsey have closed .  We have moved the Access Point teams into our Call Centre to help deal with the increased number of calls from residents and businesses requiring our services.  Should you require access to our services please use this website or call 01507 601111.

Public Toilets

All public toilets are open.

Further details and opening times can be found here

Council and Committee Meetings

Due to COVID-19 the Government has created new legislation that allows Council Meetings to take place remotely. Our Council meetings, including committees and sub-committees are now taking place remotely. You can view our meeting calendar hereYou can follow live meetings on our YouTube channel.To find out more about our remote council meetings click here.

Markets

Our markets are open and more details are hereA number of our food traders continue to offer home deliveries and here is a list of their details.

Planning

The Government has signalled that, when the current crisis subsides, the development industry will have a vital role in kick starting the economy and boosting demand. Therefore, the Government is urging local planning authorities to put arrangements in place that keep them open for business. We agree wholeheartedly with that policy. Therefore, we will be pleased to continue receiving, processing and determining applications as quickly as possible.

If planning applications are submitted electronically and through the Planning Portal that will help us validate and acknowledge them quickly. Our website has details of how you can  do this: www.e-lindsey.gov.uk/MakingAnApplication. Paper planning applications will also continue to be dealt with, although, as I'm sure you will appreciate, this process is more complicated and potentially a little slower than usual. Our officers remain available to help and can be reached on direct dial telephone numbers using the Key Contacts page on our website (https://www.e-lindsey.gov.uk/Planning) and general enquires continue to be dealt with during normal office hours on: 01507 613175 / 613176.

Although Tedder Hall is closed to visitors, the individual case officers that you are dealing with continue to be accessible on their normal email addresses. Site visits are continuing where there is no risk to the public or our officers, but site meetings with householders and agents will not take place. We are seeking to reduce the need for site notices, to reduce both officer time on sites and the necessary administration behind their preparation. Senior officers have been granted special powers to make decisions following the need to cancel Planning Committee meetings; this will help us keep on top of decision-making.

The message we want you to hear loud and clear is that we will continue to do our best to promote sustainable development and economic growth in East Lindsey despite the difficulties we all face tackling Covid-19.

Planning Enforcement  

We are doing our best to still provide service continuity throughout this challenging time. However, it may not be possible to meet the timescales as specified in our Service Standards. We apologise for this and any inconvenience this may cause.

Housing Standards

Officers will try to establish the facts by discussions over the phone or by email rather than by face to face contact or the need to visit your home. We are aware that in some cases this may not be possible. All complaints will be actioned, however they may take longer than normal to resolve.

Caravan site licensing applications, inspections and complaints  

Applications received for a site licence or an amendment are still being processed.  Annual inspections may be delayed. Complaints received will be actioned and Officers will try to establish the facts by discussions over the phone or by email rather than by face to face contact or the need to visit your home. We are aware that in some cases this may not be possible. All correspondence will be actioned, however it may take longer than normal to resolve.

Scrap Metal Licensing applications and complaints

Site inspections may be delayed. Applications received will still be processed. Complaints received will be actioned and Officers will try to establish the facts by discussions over the phone or by email rather than by face to face contact. We are aware that in some cases this may not be possible. Given the above, it may take longer than normal to resolve during this time.

Fly-tipping, littering and dog fouling complaints

Complaints received will be actioned and Officers we will try to establish the facts by discussions over the phone or by email rather than by face to face contact. All Incidents will be passed to the Neighbourhoods Team for the land to be cleared of fly-tipping and dog fouling. Please note this does not apply to private land. Littering offences will still be investigated. It may take longer than normal to resolve incidents and complaints received.