Customer Charters

We are committed to making our services more accessible to all members of the community and providing a high quality service to our customers.

Our promise to you is that we will provide our services to the best of our ability at all times.

LBC Customer Charter Logo

We will:

  • Put the customer first

  • Be helpful, friendly, attentive and professional

  • Ensure that every customer receives individual and courteous attention

  • Ensure that we provide high quality services that give value for money

  • Consult with customers and adapt our systems and procedures wherever possible to meet your needs