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Compliments, Complaints & Feedback

Have you got something to say to us? We welcome your feedback on the services that we run.

We are keen to receive feedback from our customers.

Please email us at the address below.

If you have any queries about a complaint you have made please contact in the first instance.

The Council will acknowledge your complaint within 3 days and respond to your enquiry within 15 days for a stage 1 complaint, and up to 20 days for a stage 2. (see policy)

The information you supply on this form will be retained. All personal information will be processed in accordance with the law and you have the right to see records relating to yourself.

You do not have to provide details of your gender, age group, ethnicity or disability however in providing these details you will help us monitor the effectiveness of our equalities policy in the management of complaints.

If you have been through all stages of our complaints procedure and are still unhappy, you can ask the Local Government and Social Care Ombudsman to review your complaint.

The Ombudsman investigates complaints in a fair and independent way - it does not take sides. It is a free service.

The Ombudsman expects you to have given us chance to deal with your complaint, before you contact them. If you have not heard from us within a reasonable time, it may decide to look into your complaint anyway. This is usually up to 12 weeks but can be longer for social care complaints that follow a statutory process.

About the Ombudsman

The Local Government and Social Care Ombudsman is the final stage for complaints about councils and some other organisations providing local public services. It also investigates complaints about all adult social care providers (including care homes and home care agencies) for people who self-fund their care.


Local Government & Social Care Ombudsman website

Telephone: 0300 061 0614

Text 'call back' to 0762 481 1595

Opening hours

Monday to Friday: 8.30am to 5.00pm (except public holidays)