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Problems paying your Council Tax

If you are having difficulties paying your council tax bill, please contact us as soon as possible to let us know, there are a number of ways we may be able help including working out a payment plan.

The majority of council tax payers pay their instalments on time each month, therefore it is important to them and the Council that anyone who does not pay is pursued for payment quickly.  This means that arrears are kept to a minimum and that the council tax charge is kept as low as possible for everyone.

You may be entitled to a discount, exemption or council tax support which could reduce the amount you have to pay.

We don't want to take action against you for non-payment of council tax unless we really have to but if you don't pay and you don't contact us then recovery action will continue.   Please call us on 01507 601111 and select Council Tax to speak to us or if you would rather email us, just email

Independent Money and Debt Advice

If you are worried about debt, are having problems paying your bills or just need some advice or support, we strongly recommend you seek advice.  There are organisations that provide confidential advice for free.

  • Citizens Advice gives free, impartial advice helping to resolve legal, money and other problems
  • Step Change offer free, confidential, regulated debt advice 
  • MoneyHelper offer free, regulated money advice and can help explain what you need to do and how you can do it. 
    Free, confidential, regulated debt advice is available via self-referral
  • Turn2Us is a national charity providing practical help to people who are struggling financially. 

If you are struggling financially, emotionally or you need practical advice and help, visit Cost of Living Support 

To find out what financial help is available and what you are entitled to, information is available on Help with the Cost of Living

If you do not pay your council tax, we will take steps to recover the money.  What happens if you do not pay your Council Tax.