Frequently asked questions

Make sense of your bill, understand where your money goes and what happens if you cannot pay.

Each property is valued and placed in a Council Tax band by the Valuation Office Agency (VOA) - part of HM Revenue and Customs.
You can appeal to the Valuation Office Agency (VOA) if you think your band is wrong.
Council Tax is based on the valuation band of your property.
Council Tax is charged on every domestic property. This can be a house, bungalow, flat, lodge, caravan or houseboat.
To give us the best chance of helping you, contact us as soon as you think you are going to have a problem paying your bill.
We collect Council Tax from more than 69,000 households in the District on behalf of Lincolnshire County Council, the Police and Crime Commissioner for Lincolnshire and some Parish Councils.
Your Council Tax payments must be received on or before the dates shown on your bill.
How to identify Council Tax and Business Rates scams and what to do to avoid them.
If you have already been sent two reminders and you miss another instalment, we will send you a final notice.
The full amount, including court costs, is payable.
We can instruct your employer to deduct a percentage of your wages or salary and send it directly to us, until your debt is paid.
If you fail to pay or do not make a payment arrangement, we can ask an Enforcement Agent to collect the Council Tax debt for us.
Completion Notices are issued on domestic properties, either new builds or those nearing structural completion.
Your privacy is very important to us.